Upon acceptance of any pricing or proposal, all customers will agree to the following terms of service.
All customer pricing is set in accordance with a recommended cleaning frequency schedule i.e. one month, two month, three month, six month, one year etc. etc. As such, NATIONAL Hood, Exhaust & Fire Group is committed to ensuring that the recommended cleaning frequency is followed by maintaining a proper customer database and reaching out to each customer 30 days prior to their cleaning due date. If this frequency schedule is not maintained by any customer at any point, then NATIONAL Hood, Exhaust & Fire Group reserves the right to charge any customer a $25 surcharge for each month that is past due. This policy will extend for up to a maximum of six months, after which time the said customer will need to be rebid accordingly.
JOB CONFIRMATIONS & CANCELLATIONS:
NATIONAL, Hood, Exhaust & Fire Group reserves the right to charge a $75 cancellation fee after any particular job or service has been confirmed. This policy can and will remain in effect for any time up to the point prior to any NATIONAL employee or employees leaving out for their designated shift, after which point NATIONAL Hood, Exhaust & Fire Group reserves the right to charge a $150 cancellation fee once our technicians are on the road.
*Additionally, If a customer does not show up to any confirmed appointment and does not call, the customer will be subject to a $175 customer no-show fee.
All customers will know and understand that once a particular job or service is confirmed, the customer is agreeing to grant NATIONAL Hood, Exhaust & Fire Group all the proper access to execute any particular job or service i.e. keys for entry, alarm codes, proper roof access, access to electrical and water connections, property owner or landlord consent, security clearances etc. etc.
If a customer fails to do any of the above mentioned and NATIONAL Hood, Exhaust & Fire Group is unable to execute any particular job or service due to not having proper access, then the customer will be subject to the same charges and fees listed under the job cancellation and confirmation section.
Payment is due on receipt for all first-time customers. After any initial cleaning a customer can request extended billing terms by filling out a credit application through our office.
We accept cash, business checks, money orders, credit cards and PayPal.
*NATIONAL Hood, Exhaust & Fire Group reserves the right to charge a credit card processing fee on any or all credit card transactions.
All past due invoices are subject to a monthly maximum surcharge and interest rate allowed by law.
A fee of $40 will be charge for each NSF check returned by the bank. In the event an account requires legal or collection action, customer agrees to pay all costs of collection without limitations for reasonable attorney fees, interest on past due amount, court costs, and all collection costs. Moreover, NATIONAL Hood, Exhaust & Fire Group reserves the right to place a lien and or a judgment upon your place of business for a delinquent payment and the customer agrees to pay all legal fees and time spent for remedy.
All customers will be charged a $20 environmental surcharge fee on every invoice.
Our standard Fuel/Environmental Charge is meant to help us cover these costs and achieve an acceptable operating margin. This Fuel/Environmental Charge is one line item on customer invoices that contains two separate components: a fuel surcharge component and an environmental charge component.
CANCELLATION OF SERVICE:
NATIONAL Hood, Exhaust & Fire Group reserves the right to cancel any service at any time without notice.
If a customer chooses to terminate our services we ask for a 30 day opt out notice in writing.
We reserve the right to change our pricing at any point as long as we give a 30 days notice in writing.
All customers are subject to a yearly price increase of 3 to 5%
THE NATIONAL HOOD EXHAUST & FIRE GROUP GUARANTEE:
NATIONAL, Hood, Exhaust & Fire Group is committed to 100% customer satisfaction and guarantees any hood system that is cleaned on a routine basis to be 97% grease free after our services. For your convenience, and quality control, we leave you with a pre and post cleaning checklist indicating the various services we provide along with any specific notations or recommendations each time we service your establishment; we also maintain a very detailed pre and post job picture taking process and have these pictures available to you at any point through our office. Our management from time to time will conduct random on site inspections. If, after your inspection, you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue the next day. Refunds or discounts are not offered as we will try to correct any mistakes or missed services. Requests received by our office after that period will be incorporated into your next cleaning.
Our technicians do not answer the telephone, fraternize with any customers or employees, or open any doors wile on the job site, Their only purpose while in your establishment is to clean the kitchen exhaust system. It is our policy that our teams do not smoke, use personal cell phones, eat or drink wile in your establishment.
NATIONAL Hood, Exhaust & Fire Group supplies all of our own equipment and supplies and the only things that are needed from the customer are water and electrical hook ups.
Because of the nature of our business, our staff is required to touch/move items in your kitchen. We are as careful as possible; however, if something does get damaged while cleaning your establishment, our staff is instructed to call our office at once and to leave a note advising you of the incident. The office will also follow-up with a phone call or email to you to determine the best course of action. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined.
In the event of a grease fire, the customer hereby waives their right of subrogation by their insurance carrier against NATIONAL, Hood, Exhaust & Fire Group under any fire or liability Insurance policy.
ADDITIONAL SERVICE REQUESTS:
Please call or email us at least (2) two days before your scheduled cleaning if you have special or additional cleaning requests (e.g. pieces of kitchen equipment, backsplash to the floor, top of exhaust hood, additional hoods/fans etc. etc.), so we can schedule the extra time needed to complete these tasks. We can provide an over the phone estimate; however, we reserve the right to adjust the quote once we have arrived upon your property. Any alterations or changes from our “standard” cleaning checklist involving extra work, will be at an extra charge. Any “last minute/emergency” cleans are also an extra charge. Any extra charges must be approved in writing via email or text between the customer and NATIONAL Hood, Exhaust & Fire Group before any extra work begins.
Although a gratuity is not expected or required, the team members certainly welcome it! A great way to show the team your appreciation is with a gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check. Gratuities will not be accepted on credit card or PayPal payments unless you use PayPal “personal transaction.”
In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your establishment; therefore your cleaning service for that day will be cancelled and NATIONAL Hood, Exhaust & Fire Group will not be held liable in anyway. If and when this occurs, we will reschedule within 24 to 48 hours.
REFERRALS & DISCOUNTS:
Customers will receive a $50 discount on their next cleaning service for referring each new client to NATIONAL Hood, Exhaust & Fire Group. This discount becomes effective after the referred client’s first cleaning and subsequent payment. Please contact us with the new clients name, phone number and address and we will ensure this credit reflects on your future invoice.
Customers will automatically receive 10% off their next cleaning if they like our Facebook page.*This is a one time incentive for each customer.* Please go to our Facebook page and click the like button, then go to messages and give us a quick message that you liked our page so we can apply the discount to your next invoice, then please check regularly as there are always special promotions and discounts advertised through our Facebook page.
NATIONAL Hood, Exhaust & Fire Group also often offers a customer discount for scheduling early or working with us on special accommodations. These discounts will be applied to your next invoice on its own line item.
Since our cleanings are such an important service in contributing to your restaurants safety and fire prevention, we are always asking for cleaning feedback. Please send an email and let us know if there are ANY concerns or positive comments — good or bad. This feedback is essential to serve you better, to correct any problems and to pass on these comments to our technicians.
LICENSE & INSURANCE:
NATIONAL Hood, Exhaust & Fire Group is fully licensed and insured. Copies and certificates available upon request.
Phone: office-724-843-4813, field-724-304-1119 (call or text)
If there is an emergency, please indicate on voice mail. Email is the preferred method. Do NOT contact your assigned technician(s) directly for any reason. Any requests, changes, etc. must go through the main office.
615 Penn Ave.
New Brighton, PA 15066.